Ranketha Export (Pvt) Ltd

At Ranketha Export (Pvt) Ltd, we are committed to delivering premium-quality Sri Lankan spices to our customers worldwide. Our goal is to ensure that every order meets the highest standards of quality, freshness, and packaging. However, if there is any issue with the products received, this Return and Refund Policy outlines the conditions and procedures for returns, replacements, and refunds.

Product Quality Commitment

We take great care in sourcing, processing, grading, and packaging our spices to meet international export standards. All products are inspected before shipment to ensure they meet agreed specifications and quality requirements. Our commitment is to provide authentic Sri Lankan spices that satisfy our customers’ expectations.

Eligibility for Returns

Customers may request a return or replacement under the following circumstances:

  • The product received is damaged during transportation.

  • The product does not match the agreed specifications or order details.

  • There is a verified quality issue with the product.

  • The wrong product was shipped due to an error from our side.

Any return request must be made within 7 days of receiving the shipment. Requests submitted after this period may not be eligible for return or refund consideration.

Return Request Process

To request a return or refund, customers must contact our support team and provide the following details:

  • Order information or invoice number

  • Description of the issue

  • Photos or evidence showing the problem with the product or packaging

  • Quantity affected

Once we receive the request, our team will carefully review the information and respond with further instructions.

Product Inspection

Returned items may be inspected to verify the reported issue. The inspection helps determine whether the product qualifies for a refund, replacement, or credit. If the issue is confirmed, we will proceed with the appropriate resolution.

Refund Process

If a refund is approved, the refund will be processed using the original payment method or another mutually agreed method. Processing times may vary depending on banking procedures or payment platforms.

In certain situations, we may offer:

  • A replacement shipment

  • Partial refund depending on the extent of the issue

  • Credit toward future purchases

Non-Returnable Products

Due to the nature of agricultural and food products, certain items may not be eligible for return. These include:

  • Products that have been opened or used after delivery

  • Items that have been stored improperly after delivery

  • Products damaged due to mishandling by the customer

  • Requests submitted after the allowed return period

Shipping Costs for Returns

Return shipping costs may vary depending on the situation. If the return is due to an error or product quality issue from Ranketha Export (Pvt) Ltd, we will work with the customer to arrange an appropriate solution. In other cases, customers may be responsible for the return shipping costs.

Order Cancellations

Orders may be canceled before shipment by contacting our team as soon as possible. Once the shipment process has started or the goods have been dispatched, cancellations may not be possible.

Policy Updates

Ranketha Export (Pvt) Ltd reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be published on this page to ensure transparency and clarity for our customers.

Contact Information

If you have any questions regarding returns, refunds, or product concerns, please contact us:

Ranketha Export (Pvt) Ltd
Website: https://rankethexport.com/
Email: info@rankethexport.com